Privacy Policy

1. Introduction

STONEHAUS ("we", "our", "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, interact with our services, or contact us. Please read it carefully.

By using our website, you consent to the practices described in this policy. If you do not agree, please refrain from using our site.

2. Information We Collect

We may collect the following categories of personal information:

• Identity Data: name, title, company name.
• Contact Data: email address, phone number, billing/shipping address.
• Technical Data: IP address, browser type, device information, pages visited, time and date of access.
• Usage Data: how you use our website, products, and services.
• Marketing Data: your preferences in receiving communications from us.

We do not collect sensitive personal data (such as race, religion, health information) unless voluntarily provided.

3. How We Collect Information

We collect data through:

• Direct interactions: when you fill out forms, request a quote, subscribe to our newsletter, or contact us.
• Automated technologies: cookies, server logs, and analytics tools (see our Cookie Policy below).
• Third parties: analytics providers (e.g., Google Analytics), social media platforms when you engage with our content.

4. How We Use Your Information

We use your information to:

• Provide and manage our services, including responding to inquiries and processing orders.
• Improve our website, products, and customer experience.
• Send administrative information, such as updates and security alerts.
• Communicate marketing offers, news, and events (you may opt out at any time).
• Comply with legal obligations and enforce our terms.

5. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to enhance functionality, analyze traffic, and personalize content. Cookies are small text files stored on your device.

Types of cookies we use:

• Essential cookies: necessary for site operation.
• Analytics cookies: help us understand how visitors interact with our site (e.g., Google Analytics).
• Marketing cookies: track your activity across websites to deliver relevant ads.

You can control cookies through your browser settings. However, disabling some cookies may affect site functionality.

6. Disclosure of Your Information

We may share your personal data with:

• Service providers: IT support, payment processors, delivery partners, marketing platforms (all bound by confidentiality).
• Professional advisers: lawyers, accountants, insurers.
• Regulators and authorities: when required by law.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

7. Data Security

We have implemented appropriate technical and organizational measures to protect your personal data against accidental loss, unauthorized access, alteration, or disclosure. All information you provide is stored on secure servers. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes we collected it for, including legal, accounting, or reporting requirements. In some circumstances, we may anonymize your data so that it can no longer be associated with you.

9. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access to your data and information about its processing.
• Rectification of inaccurate or incomplete data.
• Erasure (right to be forgotten) in certain circumstances.
• Restriction or objection to processing.
• Data portability.
• Withdraw consent at any time (where processing is based on consent).

To exercise any of these rights, please contact us using the details in Section 12. We will respond within the timeframes required by applicable law.

10. Third-Party Links

Our website may contain links to external sites (e.g., social media, partners). We are not responsible for the privacy practices or content of such sites. We encourage you to read their privacy policies.

11. Changes to This Privacy Policy

We may update this policy from time to time. The updated version will be indicated by an updated "Last updated" date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

• Email: privacy@stonehaus.in
• Phone: +91 98981 23456
• Address: Plot 47, Ring Road Industrial Area, Surat – 395010